Y12 Privacy Policy — User Personal Data Protection
This page explains how y12 collects, uses, stores, and protects your personal information as a platform user. Please read it carefully before using our services.
What information does y12 collect?
When you register or use the y12 platform, we collect several categories of information to ensure the service runs smoothly and securely. The information collected includes:
- Account information — your full name, email address, phone number, and the password you set when creating your account.
- Device and browser information — device type, operating system, IP address, browser type, and other technical data used to optimise your experience.
- Payment information — transaction details in MYR including the payment method used, such as TNG eWallet or FPX, but not your full bank account number.
- Usage data — betting history, pages visited, session duration, and in-platform interactions for internal analytics purposes.
- Cookies — small files stored on your device to identify your login session and save your preference settings.
How is your information used?
Account information is used to verify your identity, process deposits and withdrawals in MYR, and grant access to all y12 platform features.
Usage data is analysed in aggregate to understand usage patterns, identify technical issues, and continuously improve the overall user experience.
Device and IP information is used to detect suspicious activity, prevent duplicate account usage, and protect the integrity of the platform.
Your email address and phone number may be used to send important account notifications or relevant promotional offers, subject to your preferences.
How do cookies and tracking work on this platform?
Y12 uses session cookies and persistent cookies to ensure a smoother, more seamless login experience. Session cookies are automatically removed when you close your browser, while persistent cookies allow the platform to remember your language settings and display preferences.
You can manage or delete cookies through your browser settings at any time. However, deleting all cookies may cause certain platform features to stop working properly, particularly during the login process.
Y12 does not use third-party cookies for advertising purposes. Any tracking data collected is for internal platform use only and is not shared with external advertising networks.
Data storage, security, and sharing
All y12 user data is stored on servers protected with SSL encryption and strict access controls. Only authorised personnel may access personal user information, and all access is logged for security audit purposes.
Y12 does not sell, rent, or trade users' personal information to any third party for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment service providers used to process transactions in MYR — only the information necessary to complete a transaction is shared.
- Relevant authorities where required by applicable Malaysian law.
- Third parties involved in providing technical services for the platform, subject to strict confidentiality agreements.
User data that has been inactive for a defined period will be retained in accordance with legal requirements before being securely deleted.
What are your rights as a y12 user?
As a y12 platform user, you have the following rights regarding your personal data:
You may request a copy of the personal information we hold about you at any time through the support channel within your account.
If any information we hold is inaccurate or out of date, you have the right to request an immediate correction through your profile settings or by contacting the support team.
You may request the deletion of your account and personal data, subject to any applicable legal record-keeping requirements.
To exercise any of the rights above, contact the y12 support team through the available channels after logging into your account. We will process your request within a reasonable timeframe in accordance with applicable law.
Policy updates and how to contact us
Y12 reserves the right to update or modify this Privacy Policy at any time, particularly in response to changes in Malaysian legislation or in how we handle user data. Any significant changes will be communicated via in-platform notifications or by email to registered users.
The updated Privacy Policy takes effect immediately upon publication on this website. We encourage you to review this page periodically to stay informed about how your information is managed.
If you have any questions about this Privacy Policy or wish to exercise your user rights, please contact our support team by email at [email protected] or through the support channel within your account. You may also refer to FAQ for general guidance on account and privacy matters.
Questions about your privacy?
Contact the y12 support team or check our FAQ for more information on how we protect your data.